Auto dialer for call centers, telesales and collections
The dialer calls your contact list on its own and hands only answered calls to your agents. Your team spends less time dialing and waiting, and more time talking.
What an auto dialer is
Without a dialer, agents type each number, wait for it to ring and often hit unanswered calls, busy lines or voicemail. A large part of the day goes by like that.
With an auto dialer, the system makes the attempts and detects who answered. The answered call appears on the agent's screen with the contact details. When finished, the agent records the outcome and immediately gets the next one.
List imported
Contacts from a spreadsheet, with several phone numbers per contact.
Automatic dialing
The system calls at the pace of the chosen dialing mode.
Delivered to the agent
Only answered calls reach the screen, with the contact details.
Outcome recorded
The agent classifies the call and the next one arrives.
The right pace for each campaign
The mode is chosen per campaign. None of them exceeds the contracted number of simultaneous calls.
Progressive
One call for each free agent. Whoever answers is guaranteed an agent.
Best for good lists, key customers and your first campaign.
Power
A fixed number of calls per free agent, from 1 to 5. More volume, with predictability.
Best for small and medium teams.
Predictive
Calculates how many calls to place from the answer rate, up to 8 per agent, with an automatic abandonment brake.
Best for large lists with many unanswered calls.
Preview
The agent sees the contact's history and details first and decides to call now or skip.
Best for consultative sales, B2B and agreed callbacks.
Campaign organization from start to finish
Contact management
Import .csv or .xlsx with preview, validated phone numbers and duplicates flagged before saving.
Automatic retries
Busy, no answer or voicemail return to the queue after the set interval, alternating the contact's numbers.
Agent capacity
The dialing pace follows the number of free agents and the contracted limit.
Tailored campaigns
Hours, caller ID, outcomes and the fields the agent sees and updates.
Several campaigns
Campaigns running at the same time and sharing the contracted capacity, with an optional limit per campaign.
Monitoring
Live dashboard, average talk time, team occupancy and exportable reports.
Where the auto dialer is used
- Telesales: more contacts per hour for offers and renewals.
- Collections: organized contact with overdue lists and scheduled callbacks.
- Customer relationship: after-sales, welcome calls and win-back campaigns.
- Outbound service: callbacks, confirmations and notices made by agents.
Dialer, IVR or survey?
Use the dialer when the conversation needs an agent. Use the outbound IVR or voice broadcasting when a recorded message is enough. Use the phone survey when the goal is to collect scores and opinions.
Auto dialer FAQ
Which dialing mode should I use?
It depends on the list and the team. Progressive is the safest to start with; Power increases volume predictably; Predictive suits large lists with many unanswered calls; and Preview is for consultative sales, where the agent reviews the contact before calling.
What happens to unanswered calls?
Busy, no answer and voicemail go back to the queue after the interval you set, alternating the contact's registered numbers.
Does the agent see customer data?
Yes. When the call is answered, the contact details and the fields defined in the campaign appear on the agent's screen and can be updated during the conversation.
Is there a limit on simultaneous calls?
Yes. The operation respects the contracted number of simultaneous calls, even when several campaigns run at the same time.
How do I get the dialer?
Contact our sales team on WhatsApp at +55 (11) 3522-4670 or through the contact page. The platform is at meucallcenter.com.br.
Set up your first campaign
Get to know the platform or request information for your telesales or collections operation.