Phone surveys with organized answers
The system calls, asks the questions with recorded audio and the contact answers with a score by keypad or voice. Answers are organized per question, ready for analysis.
What you can measure with a phone survey
Satisfaction surveys
Scores for the purchase, delivery or service experience, including NPS-style surveys.
Service evaluation
The customer's opinion about the service received, right after the contact.
Opinion research
Objective questions to understand how a group perceives a topic.
Polls
Quick questions with numbered options, answered by keypad or voice.
Organized collection
One row per contact and one column per question, with the name you chose.
Support for analysis
Average and distribution per question in the dashboard, to compare results.
How a phone survey happens
Recorded questions
You record the audio for each question and set the score scale, from 1 up to 9.
Contact list
Contacts are imported from a spreadsheet into the campaign.
Automated calls
The system calls at the set pace and asks the questions.
Results
Scores appear in the dashboard and can be exported.
Sample script
Illustrative example of a post-service survey:
- "From 1 to 5, how do you rate the service you received?"
- "From 1 to 5, was your issue resolved?"
- "From 1 to 9, how likely are you to recommend us?"
At the end, the message thanks the contact and ends the call. If the campaign allows it, an option can transfer the contact to an agent.
Survey, IVR or dialer?
The phone survey collects scores and opinions. The outbound IVR offers a menu of actions, such as talking to an agent or scheduling a callback. The auto dialer connects the contact to an agent for a conversation.
Phone survey FAQ
How does the contact answer the survey?
With the phone keypad or by saying the score number, using speech recognition. The keypad always works.
What is the score scale?
Each question accepts scores from 1 up to 9, according to the scale you set for it.
How do I see the results?
In the dashboard, with average and distribution per question, and in the Excel or CSV export, with one row per contact and one column per question.
Can I use my own audio?
Yes. The questions use your audio files in WAV or MP3.
Does the survey need agents?
No. Calls and questions are automated. Agents only take part if the campaign offers a transfer.
Listen to your customers at scale
Discover Meu Call Center or talk to our team to set up your survey.