Appointment confirmations and scheduling on WhatsApp
Automatic reminders on official WhatsApp, with buttons for the customer to confirm, cancel or reschedule. The reply updates the schedule and the front desk gains time to care for the people in front of them.
Made for businesses that work by appointment
Clinics and practices
Doctors, dentists, psychologists, physical therapists and other health professionals.
Salons and aesthetics
Hair salons, barbershops, aesthetic clinics and studios.
Service providers
Classes, consulting, technical support and scheduled services.
Several locations
Schedule organized by professional and by service location.
How confirmation works
What is automatic and what stays with your team, step by step.
The company books the appointment
The front desk enters the time in the HiperZap schedule, one by one or by spreadsheet.
The reminder is sent
Automatic: up to three reminders before the appointment, at the times you set, on official WhatsApp.
The customer receives it
The message arrives with Confirm, Cancel and Reschedule buttons.
The customer replies
Automatic: the appointment status is updated in the schedule. To reschedule, the customer picks an open slot.
The team follows up
The front desk sees confirmations and, if you prefer, approves reschedules before they take effect.
Reminders, schedule and relationship
Appointment reminders
Up to three reminders per appointment, with one-tap attendance confirmation.
Schedule per professional
Working hours, blocks for vacations and conferences, fit-ins and open slots.
Rescheduling on WhatsApp
The customer picks a new open slot. The change is automatic or depends on front desk approval, as you prefer.
Birthday messages
Automatic greetings to strengthen the relationship with clients and patients.
Team profiles
Access for the front desk, with permissions set by the administrator, and for professionals to see their own schedule.
Spreadsheets
Import and export the schedule as a spreadsheet.
Fewer forgotten appointments, fuller schedules
- Helps reduce forgotten appointments and no-shows
- Fewer manual calls from the front desk to confirm times
- Cancellations notified in advance, freeing the slot
- Clear, recorded communication of changes
- A closer relationship with patients and customers
Results vary with the audience, how far in advance reminders are sent and each company's routine.
WhatsApp confirmation FAQ
How many reminders does each appointment get?
Up to three reminders before the appointment, as far in advance as you choose.
Can the customer reschedule alone?
Yes. By tapping Reschedule, they choose one of the professional's open slots on WhatsApp. The change can be automatic or go through front desk approval.
Is the schedule updated automatically?
Yes. When the customer confirms or cancels with the buttons, the appointment status changes in the HiperZap schedule.
Does it work with the system my clinic already uses?
There is no automatic integration with external systems. If your system has a technical team, it can use the HiperZap API to book, reschedule or cancel appointments and receive events. Talk to our team to assess your case.
Do the messages use official WhatsApp?
Yes. Reminders are sent through the Official WhatsApp Business API, with Meta-approved templates.
Let HiperZap handle appointment confirmations
Go to the platform or request a proposal for your clinic or business.