Multi-agent WhatsApp support: your whole team on one number
Centralize your company's WhatsApp conversations and let several agents work on the same official number, according to the contracted setup. Every conversation in the right place, with managers following everything.
One hub, many people answering
Without a hub, each agent uses their own phone: conversations get lost, nobody knows who replied and the history leaves with the device.
With HiperZap, messages reach the company's official number and enter the hub. The platform routes conversations to teams and agents, records the history and shows managers what is happening.
Organization for your company's customer service
Centralized conversations
All conversations on the number in one dashboard, with each customer's history.
Teams and routing
Conversations automatically routed to the agents of each team.
Continuity
Transfers between agents without the customer repeating the story.
Welcome menu and hours
Welcome menu, business hours and a notice when the queue is long.
Speed
Quick replies, scheduled messages and file sharing.
Visibility
Service metrics, satisfaction survey and automatic closing of idle conversations.
Everyone sees what they need
- Administrator: sets up teams, hours, messages and users.
- Supervisor: follows conversations and operation metrics.
- Agent: answers the conversations assigned to them.
The dashboard works in desktop and mobile browsers and can be installed as an app, with notifications so no conversation is forgotten.
Who benefits
- Sales teams that serve customers on WhatsApp
- Support and after-sales
- Contact centers
- Companies that want to structure a customer service operation
Multi-agent support FAQ
How many agents can use the same number?
The number of agents depends on the contracted setup. Talk to our sales team to size your operation.
Does it use official WhatsApp?
Yes. HiperZap works with the Official WhatsApp Business API, with no WhatsApp Web and no modified apps.
Can I split support by department?
Yes. Conversations can be organized into teams such as sales, support and billing, with a welcome menu for the customer to choose the subject.
What happens outside business hours?
You set the business hours and the message customers receive outside them.
Can agents work from their phones?
Yes. The dashboard works in mobile browsers and can be installed as an app, with notifications.
Organize your team's WhatsApp support
Go to HiperZap or request a proposal for your operation.