Meu Call Center: call automation in the cloud
An auto dialer that calls your list on its own and hands only answered calls to your agents. In the same system: automated voice messages and phone surveys. Everything runs in the browser, with nothing to install.
The platform is in Portuguese and designed for operations in Brazil.
Choose how your operation will call
Dialing with agents, voice messages without agents, or scored questions: each campaign uses the right feature for its goal.
Auto Dialer
For conversations between agent and customer. The system dials, detects who answered and puts the call on the agent's screen with the contact details.
Discover the DialerVoice Broadcasting / Outbound IVR
For notices and interactions without an agent dialing. The system calls, plays your message and the contact replies by keypad or voice.
Discover the Outbound IVRPhone Surveys
To measure satisfaction and opinion. Contacts score your questions and the system organizes averages, distribution and answers.
Discover Phone SurveysWho Meu Call Center is for
Operations that call every day and need less idle time between conversations.
- Telesales
- Collections
- Outbound customer service
- Customer relationship
- Phone surveys
- Automated communication
From spreadsheet to conversation
Import contacts
.csv or .xlsx spreadsheet, with preview and phone validation.
Build the campaign
Hours, dialing mode, caller ID and outcomes.
The system calls
At your team's pace, within the contracted limit.
Answer and classify
The agent records the outcome and gets the next call.
What your operation gains
Browser-based calling
Agents answer on the computer with a headset, with no software to install.
Automatic retries
Busy, no answer or voicemail go back to the queue after the interval you set.
Scheduled callbacks
The agent agrees on a day and time and the call comes back at the right moment.
Live management
Dashboard showing who is talking, for how long, and today's productivity.
Recording per agent
Choose which agents have their calls recorded, with a retention period.
Transfers
Blind or attended, when the agent needs to involve another department.
Do-not-call list
People who asked not to be called are not called again in campaigns that respect the list.
Reports
Excel export and the full history of each contact.
Meu Call Center FAQ
Do I need to install any software?
No. Meu Call Center runs in the browser. Agents answer calls on their computer with a headset and microphone.
What is the difference between the dialer and the outbound IVR?
With the dialer, the answered call goes to an agent who talks to the customer. With the outbound IVR and voice broadcasting, the system plays a recorded message and the contact can reply by keypad or voice, without an agent dialing.
Which dialing modes are available?
Progressive, Power, Predictive and Preview. The mode is chosen per campaign, and none of them exceeds the contracted number of simultaneous calls.
Can I record calls?
Yes. Recording is enabled per agent, with a retention period and audio download.
Does Meu Call Center work with resellers?
Yes. Resellers have their own dashboard, set their price list and follow their own clients. See the Resellers and Partners page.
Does Meu Call Center integrate with other systems?
Yes, through the API. Your CRM, ERP or website sends contacts to active dialer, outbound IVR or survey campaigns, and your system receives automatic notifications when a call is classified. See the Integration APIs page.
How do I sign up?
Contact our sales team on WhatsApp at +55 (11) 3522-4670 or through the contact page. You will receive information and a proposal for your operation.
Get your team talking more
Go to the platform or talk to our team to set up your operation.