Integrate your systems and automate your business
Connect Meu Call Center, HiperZap and other platforms through modern APIs and turn manual processes into smart automations.
With our integrations, your company can
Send Official WhatsApp messages automatically
Your system sends the message at the right time, using a template approved by Meta, with no copying and pasting.
Trigger calls and outbound IVR
New contacts go straight into an active dialer, outbound IVR or survey campaign, with no manual spreadsheet imports.
Confirm appointments, payments and bookings
Reminders with buttons to confirm, cancel or reschedule, and the answer reaches your system in seconds.
Update CRMs and ERPs in real time
Deliveries, reads, replies and call results reach your system through automatic notifications (webhooks).
Cut costs and boost productivity
Fewer repetitive tasks, fewer typing mistakes and more time for your team to serve and sell.
Grow without adding complexity
The APIs were built to work with in-house and third-party systems, so the operation grows without new spreadsheets.
The problems integration solves
When your business system and your communication tools don't talk to each other, someone has to bridge the gap by hand. That is where time is lost and mistakes happen.
- Spreadsheets exported and imported every day to build message or call lists.
- Late messages, because they depend on someone remembering to send them.
- Outdated information: the customer confirmed on WhatsApp, but the CRM doesn't know yet.
- Typing mistakes in phone numbers, names and dates.
- A busy team doing repetitive work instead of serving and selling.
Something happens in your system
A sale, a due date, a booked appointment or a new sign-up.
The system calls the API
Right away, without anyone opening another panel.
The communication goes out
An Official WhatsApp message or a call through the campaign.
The result comes back
Deliveries, replies and results update your system.
HiperZap API: Official WhatsApp connected to your system
For companies that want to send messages, manage contacts and handle their schedule on Official WhatsApp straight from their own system.
What the API does
- Sends messages with templates approved by Meta, filled with each contact's variables.
- Checks whether each message was delivered and read.
- Creates and updates contacts and tags.
- Checks free time slots and books, reschedules or cancels appointments.
Automatic notifications to your system
- Message status changes: sent, delivered, read or failed.
- Replies and button clicks on messages sent through the API.
- Appointment confirmed, cancelled or rescheduled, wherever the change came from.
Benefits for your company
- Order, payment and appointment notices go out on their own, at the right time.
- Your CRM knows right away who read, replied or confirmed.
- The same rules as the panel: allowed hours, block list and prepaid credit.
Meu Call Center API: calls and outbound IVR without manual work
For operations that receive contacts from several systems and need to call all of them without waiting for the next spreadsheet.
What the API does
- Sends contacts to active dialer, outbound IVR or phone survey campaigns.
- Reads and updates contact details.
- Lists campaigns and looks up the calls made.
Automatic notifications to your system
- Call classified by the agent, with the outcome of the conversation.
- Contact import completed.
- Account status changed.
Benefits for your company
- A contact coming from the website or CRM joins the call queue right away.
- The outcome of each call goes back to your system.
- Calls follow the campaign's hours, attempts and block list.
How companies use the integrations
Everyday situations that no longer depend on someone remembering, copying or typing.
Order confirmation
- Whena sale is approved in the online store or ERP
- Thenthe customer gets the confirmation on Official WhatsApp
- Resultdelivery and read status go back to the system
Payment reminders
- Whenan invoice is about to fall due
- Thena WhatsApp reminder goes out and, if your system decides so, the contact joins an outbound IVR campaign
- Resultthe team only handles those who need attention
Appointments
- Whenan appointment is booked in the clinic's system
- ThenHiperZap sends the reminder with Confirm, Cancel and Reschedule
- Resultthe patient's answer updates the system's schedule
New lead, fast call
- Whensomeone fills in the website form
- Thenthe CRM sends the contact to the active dialer campaign
- Resultthe call outcome goes back to the CRM
Outbound IVR notice
- Whenthere is an important notice, like a scheduled delivery or a change of hours
- Thenthe contacts join the outbound IVR campaign and hear the recorded message
- Resultkeypad answers are kept in the reports
Satisfaction survey
- Whena service or a delivery is completed
- Thenthe contact joins the phone survey campaign
- Resultthe scores show up in Meu Call Center's reports
Which systems can be integrated
The APIs follow the REST standard with JSON over HTTPS. Any system able to make these calls can connect.
CRM
Leads, customers and the outcome of each contact in one place.
ERP
Orders, invoices and collections triggering communication.
In-house platforms
Systems built by your company or by your vendor.
Websites and online stores
Forms, sign-ups and online sales.
Apps
Your company's mobile apps and web systems.
Scheduling systems
Clinics, practices and appointment-based services.
Automation tools
Automation platforms that send and receive HTTP calls.
Other systems
If the system can make HTTPS calls, it can connect.
Secure integration
- Individual access key, created by your account administrator, shown only once and revocable at any time.
- Permissions by area, so each key only does what it needs to.
- Per-minute request limit, protecting your account from misuse.
- Signed notifications: each automatic notification carries a signature so your system can confirm it came from the platform.
- HTTPS only, with each company's data kept separate from everyone else's.
From the first conversation to a working integration
Talk to our team
Tell us what you want to automate and which systems your company uses.
Enable the feature
The API is enabled on your account according to your plan.
Create the key
The account administrator generates the access key in the panel.
Integrate and test
Your technical team connects the system and turns on the automatic notifications.
Frequently asked questions about the APIs
Do I need a developer to integrate?
Yes, integration is technical work. It can be done by your company's IT team, by your system's vendor or with an automation tool able to send and receive HTTP calls.
Can the API place a call to a number right away?
In Meu Call Center, the API sends the contact to an active campaign. From there, the call follows the campaign's rules: working hours, attempts, block list and, for the dialer, available agents.
Do messages sent through the API use Official WhatsApp?
Yes. HiperZap only uses the official WhatsApp Business API. Messages started by the company use templates approved by Meta and can only go to people who opted in.
What are automatic notifications (webhooks)?
They are messages the platform sends to an address in your system when something happens, such as a message being read, a reply, a confirmed appointment or a classified call. Your system updates itself without having to ask all the time.
How much do the APIs cost?
In HiperZap, the API is a separate add-on, and messages are charged at the price of the template category, just like campaigns. The terms for each platform are part of the commercial proposal.
Where is the documentation, and what language is it in?
It is in each platform's panel, in the API or Integrations area, available to the account administrator, and it is written in Portuguese. That is also where access keys are created and notification addresses are registered.
Ready to automate your operation?
Tell us which systems your company uses and what should happen on its own. Our team will show you the way.